想留下好印象？看範例學商務電話禮儀

編輯/李佳旻

擁有好的電話禮儀，可以讓你無往不利。尤其是好的商務電話禮儀，將讓別人對你、對公司有好的印象。Let’s Talk講師Tash將按通話的不同階段提供範例，教你禮貌的通話方式。

文章目錄

就算只是剛接到一通電話，你也可以用問候、感謝開頭，再說明自己的單位，詢問自己能幫上對方什麼。

範例1：Good morning, thank you for calling ABC company. How may I help you?

範例2：Thank you for calling Peterson’s marketing department. How may I help you?

禮貌地說明他要找的人不方便後，也可以幫他留下訊息。

範例1：Mr. Berg is not taking calls right now. Can I take a message?

範例2：Jonathon is out today. Can I forward you to his voicemail?

除了請他稍候，你還可以禮貌地提供轉接的分機號碼，來以防萬一。

範例1：Please hold while I connect you to him.

範例2：I’ll put you through Mr. Sevan’s phone. If you get disconnected for some reason, his direct extension is 4562.

當你聽不清楚對方說的話，或發現對方打錯電話號碼，請別猶豫、但禮貌地表達出來。

範例1：I’m sorry I can’t hear you.

範例2：Could you please spell that for me?

範例3：I am sorry you have the wrong number.

結束通話和開啟通話一樣重要，請確保自己有禮貌地結束，不會讓對方再也不想打來。

範例1：Thank you for calling North Star roofing. Have a nice day.

範例2：Thanks for calling, Mr. Fernandez. Is there anything else I can assist you with?

除了上面文章內容，你還可以參考下方更多相關英文教學。